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MadCap Help Authoring Software Flare
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User Feedback and Analytics

MadCap Feedback Server is a powerful reporting tool that allows content publishers to monitor, analyze and improve their content based on user feedback and detailed statistical reporting.

 
 
 
 

"[MadCap Feedback] is simply the greatest thing since Windows! To be able to ask a question, get a useful answer, and to not have to even dial a number. You folks are simply the best! You are also fulfilling the mission of online assistance by making Help helpful again."

Don Rasky | Technical Writer

"...by viewing readers' input, I've been able to respond quickly to their needs and establish a closer, one-to-one connection."

Chad Ohman | Protech Associates, Inc.

Product Benefits

Improve Usefulness of Documentation

Gain insight into how your users use your documentation, what they are searching for and respective results displayed and more importantly, search terms being used that yield too many, too few, or no results.

 

Improved Author-User Connection

Improve the author-user connection by allowing users to add real time comments to your web-based or desktop content and also rate your topics.

Authors and administrators can then receive email notifications when specific events such as user comments are added or when certain topics are rated.

 

Easy Implementation

Two implementation options - Feedback Server or MadCap Hosted Service - make installation quick, easy and affordable.

 

No Need to Republish Content

Respond to user comments and questions in published output without having to revise or republish content right away.

 

Visualize Data

Actionable feedback charts based on user statistics

 

Comments Window Pane

Now you can filter comments with the Feedback Explorer (All Comments, Accepted, Pending Review or Hidden) to find specific content faster.

 

Email Notifications

Email notifications can now be sent to administrators when a particular condition is met. Get email alerts when the following occur:

  • Topic is rated
  • CSH call is made
  • Search is performed which returns no results
  • Topic comment submitted by user
  • Topic comment status changed by reviewer
 

Improve Statistical Reporting, OS Support and other New Features

  • Statistical Reporting: Browsers and operating systems have been added
  • Improved OS Support: Windows 7, Windows Server 2003, and Windows Server 2008
  • Live Topic View: View live topics in a browser just as your users see it
  • And much more!
 

Charting and Window Layout Improvements in Feedback Explorer

The process for creating and viewing charts is improved in Feedback Explorer. Statistic and chart information is now easier to access, can be filtered, and is more streamlined.

 
 
MadCap Help Authoring Software Flare
MadCap Help Authoring Software Flare
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