General
How is the trial version different from the full version?
The iSpring Suite evaluation version is fully functional and is absolutely equal to the full version in terms of functionality and quality of the content it produces.
I don't see the iSpring Suite toolbar in PowerPoint anymore. What can I do?
If the iSpring add-in has disappeared from your PowerPoint ribbon, you can easily bring it back in a few simple steps.
Learn More I need to create courses that will be published to my LMS. Can I do that with iSpring Suite?
Yes, you can create courses and upload them to your LMS with iSpring Suite. Please check what standard your LMS supports and select it when publishing the course. You can convert your courses to SCORM 2004, SCORM 1.2 and AICC, Experience API (Tin Can), or cmi5.
Learn More Installation
Can I install iSpring Suite on MAC?
At the moment, iSpring Suite is available for Windows OS only. We are already working to make iSpring Suite compatible with other operating systems, but right now, you can install iSpring Suite only on a Windows-based computer. You can also install Windows on your MAC computer.
Learn More Do I need a 64-bit or 32-bit version of iSpring Suite?
The version of iSpring product depends on the version of Windows that your computer is running.
Learn More I downloaded iSpring Suite and it asks me for a username and password
iSpring Suite never asks you for a username and password. The message is provided by Microsoft, which means that you have no full rights on your computer to install new programs. Please contact your IT team for further assistance.
I have Office 365 installed on my PC, but when I want to install the software, a pop-window appears that says: “You don’t have Microsoft Office installed on your PC.” What am I doing wrong?
iSpring Suite requires a fully functional desktop version of Microsoft Office 365. Most likely, you have a cloud-based version of Office. All that you need to do is log into your account at
https://www.office.com/ and download the desktop version.
Learn More What are the system requirements for using iSpring?
Here is the entire list of system requirements for using iSpring Suite and viewing content created with iSpring.
Learn More Publishing
I see an error message when publishing. What should I do?
Here are some tips that can help:
- Restart your computer or close POWERPNT.exe process in the task manager after the conversion issue and before the next conversion.
- Don't run other applications (except PowerPoint) when publishing the presentation.
- Save the presentation under a different name to a different local folder, then restart your PowerPoint.
If none of them will help, contact our support team: support@ispring.com.
After publishing, I got a large output file. How can I decrease its size?
Embedded images, audio, and video files can significantly increase the output file size. You can make the output file smaller by choosing the output quality that lets you change the images, audio, and video compression.
Learn More How can I change my presentation size and scale?
You can easily do that when publishing. Just go to publish your presentation and choose where it says
Size.
Learn More I added video narrations to the slides but can't see them after publishing. What can I do?
Turn on the video lecture player or enable the video presenter to show video narrations in the
Player settings.
Learn More I publish my presentations to video format but I can't see the video narrations recorded with iSpring Suite. What am I doing wrong?
Video narrations added or recorded with iSpring Suite will not play after publishing your presentation to video, this only happens if you convert your project to HTML5 or SCORM. Save the recordings on your computer and add them through the Insert tab of PowerPoint. Don’t forget to make the video play automatically so that it shows up even if you convert your presentation to MP4 video.
I want to see if iSpring Suite is compatible with my LMS. Where can I find this information?
In iSpring Suite 8, I was able to publish my presentations to .exe. Is there any way to convert my slides to .exe with iSpring Suite 9?
There’s no way to publish your presentation to .exe with iSpring Suite anymore (we stopped supporting Flash), but you can easily do that with an EXE packager created by iSpring.
Learn More The pictures and video files added to the slides are blurry once they are converted to HTML5. How can I fix this?
You can improve the quality of pictures, video, and audio files before publishing.
Learn More What output files can be created?
HTML5, MP4 video, SCORM 1.2, SCORM 2004, AICC, xAPI, cmi5. In addition, you can upload your content to iSpring Cloud, iSpring Learn LMS, and YouTube directly from iSpring Suite.
Content
How can I change the name of the slides that appear in the Outline?
You can do this by going to Slide Properties on the iSpring Suite toolbar in PowerPoint and typing in a new name next to each slide.
Learn More How can I create a standalone quiz, interaction, etc. without making it a part of the course?
Just run iSpring Suite on your Desktop instead of accessing it within PowerPoint and choose Quizzes/Interactions, etc. to start. If you already have a quiz created with PowerPoint, just open the quiz, click on the top left corner and choose Publish from the drop-down list.
How to set up rules to make users who failed a quiz in the end of a course to review the whole course once again?
Go to
Slide Properties, find the slide with a quiz, and select
Branching, upon which a user can be sent back to the first slide after failing the quiz. The last step is to make the quiz start again when revisiting: mouse over the quiz icon and select
Properties from the drop-down menu.
Learn More I created a quiz and added pictures to the quiz slides, but I can’t see them on my phone. How can I fix that?
There are two ways to add media files to your quiz: in the Form View mode or Slide view. Most likely, you added the pictures in Slide View mode, and these images can only be seen on PC. Add pictures to questions and answers in Form View so that they appear on mobile devices.
Learn More I don't want users to skip the slides when viewing the course. Where can I set it up?
Change the navigation in the Player settings from Free to Limited or Forward Only.
Learn More I know that I can create flip books with iSpring Suite 9 but can't see this feature. Where can I find it?
In order to access iSpring Flip to create flip books, just run iSpring Suite on your Desktop and choose
Books.
Learn More When I go to previous slides, the animations play again. How can I save the animations so that users don’t need to view the slide from the beginning?
You can save the animation state with iSpring Suite in the
Player settings →
Playback and navigation. The only thing is that you will need to use the iSpring Suite navigation buttons to move forward and backward and set up the navigation by animations.
Learn More Multimedia
Does iSpring support video embedded into a presentation?
Yes, it does. You can add video files from the PowerPoint toolbar. After conversion, all external video files will be embedded into your HTML5 presentation.
Learn More What audio file formats does iSpring support?
iSpring currently supports audio files in .WAV, .MP3, and .WMA format.
Learn More How can I add background music so that it plays across the slides?
You can create a playlist of background music that will play during the presentation in
Slide Properties.
Learn More I want my video on the slide to continue where it left off if I go to the next slide or close the browser window. How can I do that?
You can resume the slide with the video on it with iSpring Suite, just make sure that your video starts automatically and that both the resume and save animation state features are enabled in the
Player settings.
Learn More I want to make a screencast on how to use PowerPoint, but once I click on Screen Recording on the iSpring Suite toolbar, PowerPoint freezes. What can I do?
Access the screen recording editor by running iSpring Suite on your desktop, then choose Screencasts. When you work within the quiz editor, the interaction editor, or recording a screen in PowerPoint, it freezes.
I want to synchronize the recorded audio/video narrations with automatic animations, but I can't see them in the Manage Narration Editor. What am I doing wrong?
Make the animations play on click instead of automatically, and you will see them on the timeline in Manage Narration.
Learn More Managing Projects
How can I return the lost files back to the presentation?
Find quizzes (.quiz), interactions (.visuals), dialog simulations (.visuals), etc. on your computer and insert them back into the presentation by adding new slides and selecting “Browse” instead of creating new files
How can I share my project with my colleagues without losing all the files?
Send them both the PowerPoint file and the source folder automatically created by iSpring that contains quizzes, interactions and other files created or added with iSpring Suite
Learn More I transferred my presentation to another directory on the PC and renamed it, and now all my interactions, quizzes, etc. are lost. Where can I find them?
Move the presentation back to where it was created together with its source folder and put the old name back. Keep both the PowerPoint file and the source folder together under the same name, as they are connected.
Learn More Is it okay if I store and work with projects on external drives or OneDrive?
We highly recommend that you work on your project only on local drives. Don’t keep the files created with iSpring Suite on online shared drives or external ones. Why? iSpring Suite might not have access to your local drives to create temporary files when your presentation is being created and saved.
Learn More Registration
I have a concurrent license. Where can it be installed and activated?
The first step is to install a license management console either on your company's server or on any other computer that users can connect to. The second step is to install iSpring Suite on users' computers and activate the license indicating the server/computer's name with the license management console installed.
Learn More I have to transfer iSpring Suite to my other computer. How can I do that?
You will need to deactivate the iSpring Suite license on your current computer first. Run PowerPoint → go to the
iSpring Suite toolbar → click
Help →
About →
Change license key and choose
Deactivate.
Learn More My PC has crashed, and I can’t activate iSpring Suite. It says the number of activations has exceeded the activation limit. What should I do?
Where can I get the version number and license key of my iSpring Suite?
On the iSpring Suite toolbar, click the
Help button and choose
About in the menu.
Learn More Content Library
How many characters or templates can I download from Content Library?
You can download an unlimited number of templates during your 1-year subscription period. By default, there is a daily limit of 100 downloads.
I bought a multiseat subscription to Content Library to let my colleagues work with it. How can I share the login data with them?
I don’t know my password to sign in to my Content Library account. Where can I find it?
I have Content Library, but all of the templates and characters are locked. How can I unlock them?
You will need to log into your Content Library account. Open templates or Characters → Click on
Account in the top right corner or double click on any locked templates/characters to sign in. Use your email address and password from your account at
https://www.ispringsolutions.com/login
