Kudan Support - Professional AR SDK for iOS and Android : XLsoft Corporation

Free Support

We encourage you to post your questions to the Forum and Wiki as well as read our API Documentation to see if you can find your answers there.

If you are still having technical problems, we offer paid support to all our customers.

Kudan Developer Hub

Here you can find tutorials, documentation and useful info.

Getting started

Get to know the basics and start building

API documentation

Jump into the Kudan API documentation

Full Documentation

Access to our extended documentation

Wiki

Paid support

Get in touch with our developer team by raising a ticket.

A ticket will allow you to raise a support request. You will be able to ask one issue concerning installation, activation, license migration, configuration, troubleshooting.

Kudan's Technical Support team helps you with:

Build issues that are related to Kudan AR SDK or Kudan CV SDK,
Tracking down logic bugs that are related to how Kudan AR SDK or Kudan CV SDK is used
Platform (Android / iOS) issues that are related to Kudan AR SDK or Kudan CV SDK.
Advice on the best approach in terms of speed and design of a solution that uses our SDK.

However, we do not support:

Rendering issues when using Unity plugin - only tracking / recognition issues are supported.
Platform (Android / iOS) issues that are not related to Kudan AR SDK or Kudan CV SDK.
Editing a 3D model so that it is optimized for mobile use.

From more details have a look at the Kudan Software Support Agreement PDF.

How to buy a ticket?

If you are interested in contacting our team:

Buy a ticket.
Fulfill our support form.

Buy a support ticket (USD $500).

Kudan Product Support